RETURNS & EXCHANGES
We use standard sizes to help you pick the perfect size. However if you still want to swap your items for another size or style then you may return them at:
135 Richvale Dr S
Brampton, ON, L6Z 4G6
Ph: +1 (647) 705-9660
Within 15 Days along with the tags in its original box packing along with the invoice. Please mention your desired exchange piece along with the size on the invoice. The exchange piece must be of similar or higher value. We can also issue you a credit note if you choose to delay your purchase for the exchange items. You may also mail us on email@example.com for the same.
Important thing to keep in mind while sending back the product for return:
∙ All items must have the original tags, and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant or detergent.
∙ All items should be free of make – up or tan marks
*We do not entertain refund requests for orders under after 15 Days of Sale
*Altered outfits will not be eligible for exchange.
*We do not entertain returns & exchanges on international orders.
Swimwear/Bikini will not qualify for returns & refunds.
Please Note- During festivals, Pandemics or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
We have FREE shipping within Canada on prepaid orders. Once you place an order your items would be delivered within 5-10 working days. Though we use some of Canada's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you. Please Note- During festivals, adverse weather conditions or PANDEMICS, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
Cash on Delivery: COD is unavailable due to the current pandemic situation.
We are now shipping internationally, please write to us at firstname.lastname@example.org for orders.
We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. KNOTS reserves the right to make alterations to this policy in the future without notice.